Refund Policy
At TechTooth, we are dedicated to providing you with innovative and reliable smart toothbrush holders. However, we understand that occasionally, you may need to make a return. Please review our refund policy below:
1. Eligibility for Refunds:
- You are eligible for a refund if your smart toothbrush holder meets the following conditions:
- The item is in its original condition, unused, and in its original packaging.
- You initiate the return process within 30 days from the date of delivery.
2. Non-Refundable Items:
- Customized or personalized smart toothbrush holders are non-refundable unless they arrive damaged or with a manufacturing defect.
- Products that fail to meet the eligibility criteria mentioned in point 1 are non-refundable.
3. How to Initiate a Refund:
- To request a refund, kindly contact our customer support team at [email protected] or +46 762936913. Please provide your order number and a brief explanation of the reason for the return.
- Our team will guide you through the return process, which may require providing photographs of the item and its packaging, if necessary.
4. Refund Methods:
- Once your return is approved, we will process the refund using the original payment method. Please allow 5 business days for the refund to appear in your account.
5. Shipping Costs:
- Shipping fees associated with the initial purchase are non-refundable, unless the return is due to an error on our part or a defective product.
6. Damaged or Defective Items:
- If you receive a damaged or defective smart toothbrush holder, please contact us promptly. We will arrange for a replacement or refund, according to your preference, and cover any return shipping expenses in such cases.
7. Order Cancellation:
- If you decide to cancel your order, please notify us as soon as possible. If the order has not been shipped, we will process a full refund. If the order has already been shipped, you may need to follow the return process outlined above.
8. Changes to Refund Policy:
- TechTooth reserves the right to modify this refund policy at any time. Any changes will be communicated to customers through our website.
We value your satisfaction and are committed to assisting you throughout the refund process. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for choosing TechTooth for your smart toothbrush holder needs.
TechTooth
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